FAQ's

  Location: The ElleBee Tree is a handmade company based in Calgary, AB.
Custom Orders:
No matter your brand, style or look, The ElleBee Tree is happy to consider your custom order. Please message lesleyblocha@gmail.com to request your custom work and pricing.
Wholesale:
The ElleBee Tree is happy to offer wholesale and discounted pricing for retailers or bulk orders. Please message: lesleyblocha@gmail.com.
Shipping & Processing Time:
Please refer to your etsy listing for specifics regarding made to order vs ready to ship items.

Items vary from ready made to made to order. Please allow 5-7 business days for your order to be crafted and completed.
You can expect to receive your item within 6-20 shipping days (this excludes weekends and holidays) if you’re in Canada or the USA.  
if you're an international buyer please allow up to 12 weeks for your item to arrive.
Buyers are responsible for third party charges.
Refunds & Exchanges: Due to the handmade and authentic nature of the items listed, exchanges will not be offered. Refunds will be offered only on defective merchandise within 25 days of the ship date. Photo-evidence or request to ship item back may be requested. 
No refunds or exchanges on custom orders