The ElleBee Tree

FAQs + Policies

ElleBee? What does that mean?

My business name is.... me! My initials are L.B and I think it has a pretty catchy ring to it!

What is a Lifestyle Bag?

Creativity should not exist within four walls. I have called my pieces "Lifestyle Bags" because they're meant for real people with real lives. They're functional and completely versatile. Cosmetics, travel, project bags, purse, clutch, backpacks... They all can be used by you in a way best suited for you and for your unique life!

Creative Liberties and Customs

I will review your custom order prior to making it and confirm everything I need is there.

To streamline this process you will not be shown a sample of your bag choices prior to production unless you've specifically requested this service via e-mail or in the checkout notes. I will only contact you prior to production if something major was missed, something was ordered incorrectly, if there is a quantity or supply issue, or I strongly feel something you have chosen will not work well with your piece. I will not contact you if minor customizations were missed (such as drawstring colors, zipper color, etc) and will exercise my creative liberties to choose for you.

Creative Liberties also include my choice to place things in a certain way to enhance features of the bag (ex: label placements). It also includes my best judgement for the slight variations in small features of the bag (ex: fabric for strap holders or rivet colors).

Screen to Screen Policy

Please remember that electronic screens vary in pigment, brightness and
saturation. I have tried my best to capture colors and textures in
different lighting with hopes they are accurately reflected. Subtle
differences may occur from on screen to in person. The ElleBee Tree is
not responsible for screen to screen differences.

Stock Levels and Customs

In an effort to bring the best selection of high quality options to the
table, I've opted to continue to order my supplies in smaller batches.
This often means when something is gone... it's gone. If you have your
heart set on a specific fabric or zipper my advice is to run, not walk! I
try my best to keep inventory accurate, however in the event something
is out stock you will be contacted immediately.

OMG- I entered the incorrect shipping address!

Mistakes happen!
If your item has not shipped please send me the updated info ASAP.

While I completely understand how easy it is for this happen, if the package has already shipped, there are only so many options I can offer on my end to accommodate the mistake and respect the limited resources of a small, home base business.

1. If/When your item is returned to me we can then have it arranged to ship to the correct address.
*Customer is responsible for the cost of the item to be re-shipped and any postal costs incurred by The ElleBee Tree for the returned package*

2. If you ordered a ready-made item (not custom), if/when the item is returned to me I can cancel and refund the order minus any postal costs incurred for the returned package & the original shipping cost.

Unfortunately if the item is not returned to me I am unable to proccess a return or free replacement.

Shipping & Returns

Shipping prices are automatically calculated at checkout.

Free shipping is available within Canada on orders over $250 and to the US over $275 CAD.

Processing times for customs and shipping times are different. Please allow 14 business days for your piece to be processed (made).

If you have ordered a custom piece and a ready-made item together, they will ship together when the custom is ready. If you would like it to ship ahead of time you will have to pay two separate shipping charges.

Shipping times vary and are completely outside of my control. Here is a guideline for estimated shipping times during non-peak mailing seasons:

Canada 3-14 business days
USA 7-25 business days
International 15-75 business days
I am not responsible for duties, VAT, or import fees. Please be aware of your countries policy on these fees.

Additionally shipping speeds are outside of my control. If your package's tracking has major concerns I will, of course, do everything possible on my end to find more details. If packages are marked as delivered but you did no receive your package, it is your responsibility to contact your post office to try and locate the item, or, if you think it has been stolen to complete a police report.
Only in the event a package gets lost in transit and enough time has passed for me to file an insurance claim, will you be refunded for lost package or have a replacement sent (after the claim has been approved).

Returns:

Customs:
All custom pieces and sale items are final sale.

Ready-Made:
I hope that you love your ready made items. If for some reason you are dissatisfied with your purchase upon immediate arrival please contact me. We can arrange for an exchange or store credit. Items are expected to arrive in the same condition they were received in. The cost to return the item will not be refunded.

Do you offer local pickup?

Yes! Use code YYCPICKUP at checkout.

A few things to note:

1. Pickup is in SE Calgary.

2. You will be sent a pickup notification including location and instructions once your order is ready.

3. Please pick-up within two weeks of your pickup notification as storage space is very limited.

I need help deciding on my custom piece.

I am happy to help! Please reach out via email or IG if you need help navigating the site or would like some suggestions for your custom piece.
You can also add the "Surprise Me" Listing to your cart to have me makes some choices on my end!

I want to order something custom that you don't have listed.

At this time I do not offer custom items outside of what is already listed online.

Part of offering customs is investing countless hours perfecting it so that I feel confident I can offer it as a custom. I do not offer custom pieces on items I do not regularly make because of the countless hours spent and supply cost that goes into pieces before they are, IMO, confidently customizable.

What is the best way to stay up to date on product launches?

The best way to stay in the loop on small batch and new product launches is through Instagram! Follow me @theellebeetree

How are items priced?

After years of toiling over every moment that goes into every piece, prices are determined using a specific calculation of time spent on each piece and square inches of fabric used.

Customs are priced on a base level with the options to upgrade the "ingredients" you wish to have used in your bag.

Where are these made?

Everything is hand crafted in my home studio in Calgary, AB.

How do I care for my new bag?

Each bag listing will contain suggested care instructions as every style varies. When in doubt- spot clean.

Do you offer wholesale?

At this time, while I am re-vamping my business structure I will not be offering wholesale.

Do you still make slipcovers?

Yes- they can be purchased through my Etsy page www.ellebeetree.etsy.com.

What is the best way to reach you?

Feel free to contact me via the Contact page of the website or via DM through Instagram (@theellebeetree)

Shop in Person

Where can I shop in person?

Upcoming Markets:
TBD