I will review your custom order prior to making it and confirm everything I need is there.

To streamline this process you will not
be shown a sample of your bag choices prior to production unless you've
specifically requested this service via e-mail or in the checkout
notes. I will only contact you prior to production if something major
was missed, something was ordered incorrectly, if there is a quantity or
supply issue, or I strongly feel something you have chosen will not
work well with your piece. I will not contact you if minor
customizations were missed (such as drawstring colors, zipper color,
etc) and will exercise my creative liberties to choose for you.

Creative
Liberties also include my choice to place things in a certain way to
enhance features of the bag (ex: label placements). It also includes my
best judgement for the slight variations in small features of the bag
(ex: fabric for strap holders or rivet colors).

Please remember that electronic screens vary in pigment, brightness and saturation. I have tried my best to capture colors and textures in different lighting with hopes they are accurately reflected. Subtle differences may occur from on screen to in person. The ElleBee Tree is not responsible for screen to screen differences.

Please allow up to 14 business days for your custom order to be completed. Ready-Made items will be shipped within 4 days of purchase.

Flat rates are based on location and package weight. (Alberta is calculated due to the wide range of pricing that is less then flat rate mailers).

Free shipping is available within North America on orders over $200.

Processing times for customs and shipping times are different. Please allow 14 business days for your piece to be processed (made).

If you have ordered a custom piece and a ready-made item together, they will ship together when the custom is ready. If you would like it to ship ahead of time you will have to pay two separate shipping charges.

Shipping times vary and are completely outside of my control. Here is a guideline for estimated shipping times during non-peak mailing seasons:

Canada 3-14 business days
USA 7-25 business days
International 15-75 business days
I am not responsible for duties, VAT, or import fees. Please be aware of your countries policy on these fees.

Additionally shipping speeds are outside of my control. If your package's tracking has major concerns I will, of course, do everything possible on my end to find more details. If packages are marked as delivered but you did no receive your package, it is your responsibility to contact your post office to try and locate the item, or, if you think it has been stolen to complete a police report.
Only in the event a package gets lost in transit and enough time has passed for me to file an insurance claim, will you be refunded for lost package or have a replacement sent (after the claim has been approved).

Returns:

Customs:
All custom pieces and sale items are final sale.

Ready-Made:
I hope that you love your ready made items. If for some reason you are dissatisfied with your purchase upon immediate arrival (within 7 days) please contact me. We can arrange for an exchange or store credit. Items are not eligible for a refund or exchange if they do not arrive in the same condition they were received in and appear to be anything but un-used. The cost of the return is paid for by the customer. The original shipping cost will not be refunded.

Ready-Made items have a 45 day warranty if they are experiencing construction issues. For more details check out the Policy Page.

Forced returns will NOT be accepted nor refunded.